Account Relationship Executive (Client Relationship Executive)

Job Description

The Senior Account Relationship Executive is responsible for managing and growing key client accounts while ensuring the delivery of high-quality customer service and technical solutions. This role combines relationship management, strategic sales, and account oversight to drive revenue growth, improve client satisfaction, and strengthen long-term partnerships. The role requires a proactive, strategic thinker with strong communication skills, technical awareness, and the ability to manage complex client needs.

Key Responsibilities

Client Relationship & Account Management:

• Act as the primary point of contact for major clients, building and maintaining strong, long-term relationships.
• Understand client business needs, goals, and technical requirements to deliver tailored solutions.
• Provide guidance and support to clients on Eurofins Mechem SG capabilities, services, and offerings.
• Review client accounts, identify opportunities for improvement, and lead initiatives to enhance service quality.
• Prepare for, participate in, and host client visits, audits, and presentations.
• Serve as a trusted advisor to clients, ensuring high levels of satisfaction and engagement.

Sales & Business Development:

• Identify opportunities for upselling, cross-selling, and introducing new offerings to clients.
• Collaborate with the sales team to develop account strategies and achieve revenue targets.
• Lead and support strategic sales initiatives, including proposal preparation, quotations, and negotiations.
• Monitor market trends and client feedback to support the development of new services and offerings.

Operational & Technical Coordination:

• Coordinate client requests with internal operations teams in compliance with SOPs, regulatory guidelines and contractual agreements.
• Translate technical testing capabilities and results into actionable insights for clients.
• Monitor and supervise sample collection, processing, and report delivery activities, ensuring accuracy and timely completion.
• Ensure accuracy and quality of Certificates of Analysis (COAs) and client reports.
• Review and trend data as required by clients and create customized reports when necessary.

Process Improvement & Team Leadership:

• Lead and contribute to process improvement initiatives to enhance efficiency, client satisfaction, and service delivery.
• Mentor and support junior account executives in handling client interactions and technical coordination.
• Train and guide teams on CRM, eLIMS, ComLims, and other tools to ensure accurate and timely account updates.

Qualifications

Qualifications and Education Requirements

• Bachelor’s degree in Chemistry, Microbiology, Life Sciences, Business, or a related field. Candidates with a relevant diploma and suitable work experience will also be considered.
• 2–7 years of experience in account management, client relationship management, or sales, preferably in
• laboratory or testing services.
• More experienced candidates may be considered for a senior-level position.
• Strong understanding of laboratory testing processes and scientific methodologies is a plus.
• Self-motivated, proactive, results-driven, and able to work independently in a fast-paced environment.
• Exceptional interpersonal, communication, and negotiation skills.
• Excellent customer service orientation, attention to detail, and ability to handle confidential information.

Skills & Competencies

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong technical understanding of laboratory instruments and testing processes.
• Ability to analyze data and prepare reports for strategic decision-making.
• Demonstrated ability to manage multiple priorities and deadlines.
• Leadership and mentoring skills, with a collaborative, team-oriented mindset.

Additional Notes

• Outdoor sampling or client site visits may be required occasionally.
• Flexibility to travel for client meetings, audits, or strategic account management activities.

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Mechem is an Equal Opportunities Company.