Billing & Collections Specialist, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Job Description

Eurofins Environment Testing Southwest is looking to add a Billing & Collections Specialist with strong office administration skills to our team in Tustin.

The Billing & Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. Contacting clients for payment of past due invoices, researching and resolving conflicts that result in the client delaying payment. Works accounts as directed by the collections manager and within collections policy. Communicate account issues and compile reports for use by management in making critical client account decisions. 

Essential Duties and Responsibilities:

• Monitor and maintain accounts within assigned portfolio.
• Contact clients via verbal and written communication for payment of past due invoices.
• Provide information and/or documentation to both internal and external clients.
• Interact with Collections Manager and Operation Designees to resolve client issues.
• Maintain current and accurate account notes in collections software
• Provide updates on accounts to Collections Manager, Operations and Sales as needed.
• Work daily follow up queue in collections software.
• Notify the Collections Manager of negative payment patterns.
• Facilitate and/or attend conference calls specific to collections activity on client accounts.
• Resolve cash discrepancies on client accounts by research in Oracle of payment application.
• Process credit card payments.
• Complete side projects/ task as assigned by Collections Manager.

Qualifications

Basic Minimum Qualifications

• Proficient in MS Word, Excel and Outlook
• Proficient in typing, data entry and 10-key 
• Experience answering phones professionally and timely
• Experience with Collections policies, procedures and best practices preferred
• AS/AA in Accounting or related field preferred 
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Ability and/or Skills

• General business concepts
• General accounting knowledge
• Computers and accounting software
• Basic mathematical principles
• Ability to multi-task and prioritize
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented
• Employ tact and discretion in business-related conversations

Additional Information

Compensation Range: $20 - $24 per hour depending on level of experience and qualifications.

Position is full-time, and eligible for overtime pay.  Candidates must be available to work the following shifts with possible overtime and weekends as needed:

• Monday - Friday, 7:00AM to 4:00PM

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.