Rider Compliance Assistant Manager

Job Description

Key Accountability Areas

Regulatory Compliance & Risk Monitoring

• Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations to mitigate regulatory non-compliance risks.
• Conduct regular compliance audits across logistics operational channels and identify potential gaps or regulatory non-conformities.
• Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities.

Cross-Functional & Operational Alignment

• Collaborate with internal stakeholders including Rider Operations, Experience, Supply, Optimization, and Performance teams to align operational workflows with compliance rules.
• Establish clear compliance control checkpoints within rider onboarding, dispatching, and performance processes.
• Analyze rider compliance metrics and prepare detailed audit reports, highlighting areas for operational improvement.
• Coordinate with external regulatory representatives and internal departments during audits, inspections, or official compliance inquiries.

Process Optimization & Governance

• Continuously review and update logistics compliance procedures, risk mitigation protocols, and operational standard operating procedures (SOPs).
• Develop corrective action plans for non-compliant rider cases, operational bottlenecks, or regulatory infractions.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Manage and monitor all HungerStation department operational governmental violations.

Qualifications

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 5–7 years of relevant experience in compliance, logistics operations, fleet management, or regulatory audit within Saudi Arabia
• Proven background in logistics or engineering operations managing driver/rider compliance and cross-functional workflows.
• Strong working knowledge of local Saudi logistics and labor regulations (TGA, MHRSD, etc.)
• Strong analytical skills with high proficiency in Excel and compliance tracking tools.

Education and Certifications

● Bachelor’s degree in Supply Chain Management, Engineering, or any other related discipline is required

● Master’s degree in Supply Chain Management or any related discipline is preferred

● International certifications in Supply Chain Management are preferred