Senior Operations Excellence Specialist

Job Description

Are you passionate about process optimization and making things work better, faster, and smarter? 

Do you thrive in a fast-paced environment where your ideas directly impact service quality and efficiency?

We’re on the lookout for a Senior Operations Excellence Specialist to join our high-performing Operations team at efood!

In this role, you’ll work closely with the Senior Ops Excellence Manager and Ops Excellence Director to analyze, optimize, and elevate operational processes across both our Vendor and Rider Service areas. You'll be the go-to expert for improving efficiency, eliminating bottlenecks, and ensuring excellence and standardization across efood and foody operations.

 What you’ll be doing:

• Lead the documentation, development, and continuous improvement of our Help Center experience for both users and vendors.

• Identify, collect, and manage optimization requests for new and existing processes.

• Analyze and enhance current operational workflows to improve service quality and maximize efficiency.

• Collaborate with stakeholders, team leaders, and department heads to ensure alignment and compliance with operational standards.

• Oversee the full lifecycle of new processes, from ideation and design to implementation and performance evaluation.

• Conduct data-driven analysis of processes and suggest improvement actions based on insights.

• Act as the single point of contact for all operations process-related matters across teams.

• Perform gap analyses of existing documentation and ensure timely updates.

• Facilitate knowledge sharing and best practice discussions with Delivery Hero teams.

• Provide weekly updates and planning insights on Vendor and Rider Services performance.

Qualifications

• Bachelor’s degree required; a background in Economics or a related field is a strong plus.
   

• At least 3-5 years of experience within Operations or a closely related department.
   

• Fluency in English (spoken and written).
   

• Previous experience with CRM tools (e.g., Siebel, Salesforce) is a plus, as well as familiarity with collaboration and diagramming tools such as Miro and Lucidchart.

What you bring to the table:

• Excellent communication skills; you can clearly and confidently share ideas across levels and departments.
   

• A growth mindset; you’re eager to learn and continuously improve.
   

• The ability to simplify complex processes in a clear, digestible way.
   

• Strong analytical and organizational skills; attention to detail is second nature to you.
   

• Great presentation skills; you can turn insights into compelling, actionable narratives.
   

• Proven stakeholder management and negotiation capabilities.
   

• A proactive, autonomous approach to your work; you drive things forward independently.

Additional Information

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼

• Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries. 🍔 

• We support your growing family and we offer a childcare allowance for each individual child 🍼
  
   

Life @efood:

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️

We take ownership of what we do, embracing challenges, and making things happen! ✔️

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀

We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us? 

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

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