Senior Product Manager, Checkout & Post-Order Experience

Job Description

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, Europe and Middle east with our brands foodpanda, Foodora and Yemeksepeti, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a Senior Product Manager to shape two critical parts of the foodpanda customer journey: Checkout and Post-Order Fulfilment.

From the moment a customer confirms an order to the moment it arrives, you will help identify friction, solve customer problems and build better product experiences. Your work will sit at the intersection of customer experience, technology and operational performance, with opportunities to turn customer insights and data into meaningful product improvements.

You will partner with Engineering, Product, Analytics, Design, Logistics, Customer Experience, and Commercial teams to shape the product roadmap, make informed trade-offs and deliver outcomes that matter to both customers and the business.

Responsibilities:

• Setting the vision, product strategy and roadmap to drive growth and business impact.
• Defining metrics to measure the health and success of your products and initiatives.
• Running experiments to support your product decisions with data.
• Identifying and executing on opportunities to optimise the acquisition funnel and improve user onboarding.
• Understanding user needs and building delightful user experiences in collaboration with the design team.
• Aligning with business stakeholders and other product teams to drive meaningful outcomes while ensuring a cohesive user experience.
• Leading product execution and helping your squad members thrive.
• Working closely with engineering teams across products to build scalable and robust solutions.
• Keeping apprised of innovations and trends in the industry, as well as emerging technologies, and inspiring teams to stay ahead of the curve.

Qualifications

• Bachelor's degree in Business, Computer Science, Natural Science Studies, or a related field.
• Proven experience of around 7 years or more building and improving consumer-facing digital products, with the ability to independently own a product area and drive its roadmap.
• Experience in one or more relevant domains, such as Checkout, Payments, Post-Order, Fulfilment, Logistics, Customer Support or Growth, or other transaction-heavy customer journeys.
• Demonstrated experience running A/B experiments and working closely with cross-functional teams to improve customer experience and business metrics.
• Efficient in developing product strategies and roadmaps, deriving insights from data and understanding high-level technical architectures.
• Obsessed with the user experience and have a track record of successful collaboration with designers.
• Experience leveraging qualitative and quantitative data, balanced with strong product judgment, to drive product decisions.
• Good at leading and influencing, with demonstrated product leadership experience.
• Solid experience leading agile teams and turning epics into well-structured user stories.
• Curious growth mindset, not afraid of challenging the status quo, and thrive in a fast-paced and dynamic environment.
• Comfortable dealing with ambiguity and balancing competing priorities.
• Excellent communication, presentation and interpersonal skills.

Additional Information

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.