ServiceNow Technical Consultant

Job Description

As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow
solutions that translate business requirements into robust, scalable technical configurations. You apply
ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization
is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks,
dependencies, and improvement opportunities within your scope of work.

At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant
receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise,
and fast-track learning.

Your key responsibilities

• Design, configure, and implement ServiceNow solutions according to business and functional requirements;
• Translate business needs into scalable technical configurations and detailed technical designs;
• Customize the platform when required, following ServiceNow best practices and coding standards;
• Develop integrations with third-party systems (REST, SOAP, file-based transfers);
• Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches;
• Mentor and guide junior team members on both technical and functional topics;
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work;
• Support platform upgrades and ongoing application maintenance.

Qualifications

• 3+ years of hands-on experience in ServiceNow configuration and development; 
• Strong understanding of ServiceNow administration, App Engine, and customization practices;
• Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies;
• Proven experience in unit testing and awareness of structured testing approaches;
• Comfortable with both out-of-the-box implementations and tailored customizations;
• Fluent in French and English;
• ServiceNow Certified System Administrator (CSA) required.

What we're looking for

Must-have:

• ServiceNow platform administration;
• Flow Designer and Workflow Studio, with knowledge of the legacy Workflow Editor;
• IntegrationHub and REST/SOAP API integrations;
• CMDB design and Discovery;
• Workspace configuration;
• ServiceNow Certified System Administrator (CSA);
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).

Softskills: Customer-oriented | Quality-driven | Autonomous | Proactive Mindset | Adaptable | Collaborative 

Nice-to-have:

• Experience with Service Portal, Employee Center, and Agent Workspace;
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS);
• Experience in greenfield implementations (from scratch);
• Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka);
• Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus.

Additional Information

Life at Devoteam ✨

Join a community where technology meets humanity; we believe that a job should be more than just a to-do list, it should be a place where you grow, connect, and make an impact; with us, you will find:

• 🚀 A playground for innovation: you will work with the latest GenAI stack to build future-proof solutions for our clients; this is your chance to stay ahead of the curve;
• 🤝 A culture of connection: we are 140+ tech enthusiasts from 27+ countries and 700+ from Benelux; we don't just work together, we celebrate diversity and win together;
• 📈 Continuous growth: between our Training Center, certifications, and mentoring, we take your development seriously; your ambition sets the pace;
• 🌱 Meaningful impact: through the Devoteam Foundation, your skills can serve social causes and sustainability initiatives.

Who thrives here? 💡

We are looking for problem-solvers who turn challenges into elegant solutions and curious minds who never stop learning; if you love combining deep technical work with human interaction, you will fit right in.

If you do not feel fully confident that you meet the requirements above, please don't worry. Just apply. Together we'll discover what you can bring to the table, in which role you would fit best and how you could potentially grow at Devoteam.

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All our positions are open to people with disabilities.