Travel Coordinator | Mon to Fri 38 hours | Balcatta Support Centre

Job Description

Do you have a passion for the travel industry? 

We’re seeking an experienced Travel Coordinator to join the Sodexo team based in our Balcatta office. 

About the Role

This is a permanent, full-time position (38 hours per week), including weekend coverage once every five weeks as part of a roster. During your rostered weekend week, you'll have the Monday off, giving you a well-earned three-day weekend. Weekend shifts are completed from home.

Roster Coverage Hours

• Monday to Friday: 6:00am – 6:30pm
• Saturday and Sunday: 8:00am – 4:00pm

Shift Patterns

• Early: 6:00am – 2:00pm
• Late: 10:30am – 6:30pm

Shifts rotate on an Early – Mid – Late pattern, with one weekend shift required every 5th week.

Who are we looking for?  

We’re seeking a positive professional who thrives in fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination.

The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.  

What You’ll Do

• Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara region
• Collaborate and work in alignment with our client requirements, timeframes and systems
• Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems
• Provide excellent customer service and support to ensure a positive customer experience
• Complete relevant compliance checks prior to booking travel in line with policy requirements
• Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines
• Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency
• Communicate effectively with peers and leaders to ensure issues are identified and prioritised accordingly
• Support the coordination of discrepancy and flight no show reporting
• Educate and support customers to ensure Travel Policy guidelines are understood and adhered to
• Support critical site-based travel at weekends as per roster schedule

What You'll Bring

• Previous experience booking travel, preferably via Amex and/or Inflight
• Experience using Microsoft Systems, Office and D365 CRM, preferable
• Excellent customer service skills and a customer centric attitude
• Confident and positive communication skills with a friendly proactive approach
• Ability to prioritise effectively and flexibility to quickly adapt in a high-pressure environment
• Ability to navigate systems with efficiency whilst maintaining high levels of accuracy
• Strong team player

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team

Additional Information

Why Join Sodexo?

• Competitive pay and job security in an essential services industry
• Access to 100+ retail discounts and multiple salary packaging options
• Great teamwork and a solid group of people around you!
• Opportunities for training and career progression within Sodexo