Virtual Account Management Team Lead

Job Description

Are you an operational mastermind who thrives on efficiency? We are looking for a Team Leader for our Virtual Account Management (VAM) department (about 5 people - might increase in the future). This isn't just about managing a team; it’s about maintaining the "engine" that powers our partners’ success. You will lead a high-performing squad, using data to bridge performance gaps and ensuring our operational standards aren't just met—but exceeded.

What’s on the menu: Your Mission

• Operational Excellence: Lead the day-to-day rhythm of the VAM team. You’ll ensure our partner accounts receive world-class service by optimizing workflows and removing friction.
• Data-Driven Leadership: Dive into performance dashboards to spot trends. You’ll identify where we can win and implement swift, corrective actions to keep the team on track.
• Drive the "How": Serve as the operational North Star. You’ll ensure the team masters Salesforce and internal tools, maintaining the data integrity that allows us to scale.
• Performance Coaching: It’s not just about targets; it’s about people. You’ll track productivity metrics (call volumes, task completion) and provide the daily direction needed to help your team hit their personal bests.
• Strategic Reporting: Keep your finger on the pulse. You will translate team activities into clear progress updates for senior management, highlighting both wins and opportunities.

Qualifications

What you bring to the table:

• Experience: 3+ years in Operations, Team Coordination, or Customer Success. You’ve led teams in high-volume, fast-paced environments before.
• Process Mindset: You don't just follow a process; you own it. You thrive in structured environments and enjoy bringing order to complexity.
• Tech-Savviness: You speak "Salesforce" and Google Workspace fluently. You understand that clean data is the foundation of a great strategy.
• Analytical Eye: You’re comfortable navigating dashboards and can quickly pivot a team’s focus based on what the numbers are telling you.
• Language Skills: You are a master communicator in both Hungarian and English.
• Grit & Reliability: You are the calm in the storm, capable of managing multiple moving parts without losing sight of the goal.

Who you are:

• The Optimizer: You love finding a better, faster, or more organized way to get things done.
• The Pragmatist: You look at a report and immediately translate "numbers" into "action items."
• The People Champion: You take pride in troubleshooting hurdles for your team, clearing the path so they can succeed.

Additional Information

Why foodora:

• Be part of a fast-growing, international team backed by a strong and stable corporate background.
• We support your development through thousands of online trainings via LinkedIn Learning.
• You’ll receive group life, accident, and health insurancefrom your first day, and after the probation period, Medicare health insurance and SZÉP card benefits as well.
• We contribute to your wellbeing with access to our mental health support programme, office massages, and AYCM sport pass contribution.
• We regularly collect employee feedback, and your voice can directly influence how we shape our workplace.
• You’ll work from a modern, dog-friendly office, fully equipped with everything you need (laptop, phone, etc.), and easily reachable from anywhere in the city - even by bike.
• We also offer extra paid leave based on our internal policies and opportunities to contribute to meaningful causes through our charity partnerships.