ESCO occupation
contact centre manager
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
Also called: customer service manager.
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Occupations: ESCO © European Union, CC BY 4.0 · Geography: GeoNames, CC BY 4.0 · Industries: ISIC Rev.4, UNSD