ESCO occupation

crisis helpline operator

Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

Also called: telephone crisis counselor, crisis hotline operator, distress helpline operator, crisis helpline worker, telephone crisis support, distress hotline operator.

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